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Help

If you are have any questions, please consult the FAQ below, email us, or use our contact details avaliable here.

For EE to EE upgrades, you should be able to use your previous sim card. If this Sim card does not fit in to your new device you will receive a replacement sim card in an envelope with your order. This will then need to be activated by our service team.

For new Connections your new EE sim card should already be activated and working with full service within 24 hours of inserting this in to the device. Please contact us if this is not the case.

For Migrations from Orange or T Mobile, your sim should be activated within 24 hours of inserting this in to the device. Your tariff change/contract will not process until you put the new sim card into the device. Please contact us if you have queries relating to this.

Superfast, reliable connection wherever you go.

EE’s network gives you the biggest 4G coverage in the UK, and if you choose one of their Business Extra Plan, you will also benefit from the fastest speeds.EE understand how important it is to stay connected so it’s their ambition to cover 95% of UK landmass by 2020. This means you’ll have a superfast, reliable connection wherever you go.

In line with your minimum legal rights your handset can be returned within 14 working days of connection if you are unhappy with your choice.  Please note you will need to contact us before returning the handset to obtain an authorisation code.  The handset must then be returned in a re-saleable condition will all box contents present. If you have any questions about this, please speak to our customer services department who would be happy to answer your questions.

Please bear in mind, EE will no longer offer customers on Consumer or Small Business the option to migrate back to their legacy brand (Orange or T-Mobile) once they have moved to EE.

For EE to EE upgrades and for new EE connections the contract is connected the date we despatch. For Migrations from Orange or T Mobile, the handset is connected the date we despatch, however, your new contract/tariff will not start until the new sim card is inserted into the device.
Your PAC code is a unique identifying number that can be associated to your mobile number. You need a PAC code to in order to transfer your number from one network to another, this can be obtained when you end your contract. To transfer your number across form one network to another you can simply call your new network provider once you have received you new handset. They will take the details of your PAC code and telephone number that you would like to retain. Your new network provider will the be able to activate the PAC code for you and to transfer then number across for you, this on average takes 24 hours to complete. To transfer your number to a new contract on your existing network you can keep your number, but you will need to contact a member of our customer services team to discuss upgrades and other options.

Out of Bundle Charges - Small Business

Activity
Paper Bills (Monthly)

Included In Allowance?
X

Outside of Allowance Cost
£1.67

Activity

Prices before 30 Mar 18
(Ex. VAT)

Prices from 30 Mar 18
(Ex. VAT)

Calls in UK and EU to regional landlines

Calls in UK and EU to mobiles

35p

40p

Calls to 084, 087, 118 and 09 numbers

37p

40p

International calls to Canada, USA, Australia and New Zealand

83p

£1.20

International calls to Rest of World

83p

£1.50

Text and photo messages (pence per message)

Text messages (UK & EU)

10p

12p

Photo messages (UK & EU)

30p

35p

International text messages

25p

28p

International photo messages

33p

35p

**Use myEE to check invoices. EE has extras you can take to help manage your bills.

Flat rate plan costs

Per minute charges

UK Landlines (regional numbers)

 6p

Calls to EE and Orange mobiles

4p

Calls to other networks (including T-Mobile)

12p

Texts to UK mobiles

4p/text

Bundle

Price per month(4G Access)

Out of bundle

2GB (Super Secure 4GEE)

 £14

 2.5p per MB capped at £50 per month

4GB (Super Secure 4GEE)

 £17.50

2.5p per MB capped at £50 per month

8GB (Super Secure 4GEE)

 £19.50

2.5p per MB capped at £50 per month

16GB (Super Secure 4GEE)

 £25.00

2.5p per MB capped at £50 per month

2GB (Super Secure 4GEE Enterprise)

 £16

2.5p per MB capped at £50 per month

4GB (Super Secure 4GEE Enterprise)

 £19.50

2.5p per MB capped at £50 per month

8GB (Super Secure 4GEE Enterprise)

 £21.50

2.5p per MB capped at £50 per month

16GB (Super Secure 4GEE Enterprise)

 £27.00

2.5p per MB capped at £50 per month

2GB (Super Secure 4GEE Enterprise Plus)

 £18.00

2.5p per MB capped at £50 per month

4GB (Super Secure 4GEE Enterprise Plus)

 £21.50

2.5p per MB capped at £50 per month

8GB (Super Secure 4GEE Enterprise Plus)

 £23.50

2.5p per MB capped at £50 per month

16GB (Super Secure 4GEE Enterprise Plus)

 £29.00

2.5p per MB capped at £50 per month

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